Contact the Vault

Have a question, issue, or suggestion? We'd love to hear from you.

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General Inquiries

Questions about Arcane Vault, how things work, or just want to say hello? Send us a message.

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Technical Support

Experiencing bugs, issues with your account, or problems with purchases? We'll help sort it out.

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Feedback & Suggestions

Got an idea to make Arcane Vault better? We're always listening for ways to improve.

Common Questions

How do I redeem a code?
Navigate to the "Redeem Code" page from the main menu, enter your code, and any associated cards will be added to your collection.
How do card levels and fusion work?
When you get duplicate cards, they stack. Once you have enough duplicates, you can fuse them to level up the card, increasing its stats. Higher rarity cards require more duplicates to level.
What are Arcane Flames and Sparks?
Arcane Flames are the premium currency used to buy packs and items. Arcane Sparks are earned through gameplay and minigames, and can be exchanged for Flames in the store.
How does the Marketplace work?
You can list your duplicate cards for sale at a price you set (in Flames). Other players can browse and purchase your listings. Cards maintain their level and fusion progress when traded.

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